Shipping Policy
Thank you for shopping with Stetson Tools! We are committed to delivering your kitchen products safely and promptly. Please read our Shipping Policy carefully to understand our shipping procedures, timelines, and costs.
1. Shipping Methods
We offer reliable shipping services through trusted delivery partners to ensure the safe arrival of your order. Shipping will be done
2. Shipping Costs
- Free Shipping: We currently offer free shipping for all orders placed on our website.
- COD Charges: As we only accept Cash on Delivery (COD) payments, no additional charges will be applied for this payment method.
3. Processing Time
- Order Processing: Orders are typically processed within 1-2 business days of receiving your order. This includes verification and preparation of your items for shipping.
- Confirmation Email: Once your order is confirmed, you will receive an email with your order details and estimated delivery time.
4. Delivery Times
- Standard Delivery Time: Orders are usually delivered within 5-7 business days from the date of dispatch. Delivery times may vary depending on your location and availability of delivery partners.
- Delivery Delays: While we make every effort to meet the estimated delivery time, please note that certain factors such as weather conditions, holidays, or delivery partner issues may cause delays.
5. Delivery Locations
If you live in an area outside of our current delivery network, we may not be able to fulfill your order. Please contact us to inquire about availability for specific locations.
6. Delivery Instructions
When placing an order, please ensure that you provide accurate and complete shipping information, including your full address and contact details. This will help avoid delays or issues during delivery.
- Availability for Delivery: You must be available to receive your order at the time of delivery. If you are not available to receive your package, the delivery partner may attempt re-delivery at an additional cost, or your package may be returned to us.
7. Shipping Tracking
We will send you a tracking number (if available) once your order has been shipped. You can use this number to track your order’s status and estimated delivery date.
8. Order Issues
If there are any issues with your order (e.g., damaged goods, incorrect items, or missing products), please contact us within 7 days of receiving your package. Our customer support team will assist you in resolving the issue, which may include a return or exchange based on our Return and Refund Policy.
9. Contact Us
If you have any questions or concerns about shipping or delivery, please contact us at: